Terms & Conditions
Effective Date: August 24, 2026
These Terms & Conditions (“Terms”) govern your access to and use of the TruckMe maintenance and repair coordination service, including the TruckMe application, website, messaging channels, and related services (collectively, the “Service”), operated by TRUCK.ME LLC under the CitiFuel brand (“TruckMe,” “we,” “us,” or “our”). Please read these Terms carefully. By accessing or using the Service, you agree to be bound by these Terms.
PLEASE READ SECTION 18 (DISPUTE RESOLUTION; BINDING ARBITRATION; CLASS ACTION WAIVER) CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING A CLAIM IN COURT, TO HAVE A JURY TRIAL, AND TO PARTICIPATE IN A CLASS ACTION. IT ALSO INCLUDES A 30-DAY OPT-OUT RIGHT.
1. Acceptance of Terms
By accessing, registering for, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy (available at https://truck.me/privacy and set out below), which is incorporated herein by reference. If you do not agree to these Terms, do not access or use the Service. If you are using the Service on behalf of a company or other legal entity (such as a motor carrier or fleet), you represent that you have the authority to bind that entity to these Terms, and “you” refers to both you and that entity.
2. Eligibility
You must be at least 18 years of age and able to form a legally binding contract to use the Service. The Service is intended for commercial use by trucking fleets, carriers, fleet owners, dispatchers, drivers, and their authorized personnel. By using the Service, you represent and warrant that you meet these eligibility requirements and that all information you provide is accurate and current.
3. Description of Service
TruckMe is a U.S.-market service that helps commercial trucking fleets and their personnel coordinate maintenance and repair for their vehicles. The Service may include, among other things: locating repair shops and service providers; coordinating and scheduling service; communicating status updates; handling invoices; facilitating fuel-card transactions (such as [FUEL-CARD NETWORK(S)]); and tracking service cases.
TruckMe is a coordination and facilitation service. We are not a repair shop, mechanic, or provider of maintenance or repair services. Repair, maintenance, towing, parts, and related services are performed by independent third-party providers. See Section 8 (Third-Party Shops and Services) below.
4. Accounts and Registration
To access certain features, you may be required to create an account and provide certain information, which may include your name, business name, mobile phone number, and other contact and operational details. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You agree to notify us promptly of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that contain false, inaccurate, or incomplete information or that are used in violation of these Terms.
5. Acceptable Use
You agree not to, and not to permit any third party to:
- Use the Service for any unlawful, fraudulent, or unauthorized purpose;
- Violate any applicable local, state, federal, or international law or regulation;
- Interfere with, disrupt, or attempt to gain unauthorized access to the Service, its servers, or any related systems or networks;
- Upload or transmit any viruses, malware, or other harmful code;
- Reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent permitted by law;
- Use the Service to send unsolicited or unauthorized communications;
- Provide a mobile phone number that you are not authorized to register or that does not belong to you or an individual who has authorized you to register it;
- Misrepresent your identity or affiliation with any person or entity; or
- Use the Service in any manner that could damage, disable, overburden, or impair it, or interfere with any other party’s use of the Service.
We reserve the right to investigate and take appropriate action, including suspending or terminating access, against anyone who violates this Section.
6. SMS / Text Messaging Program
Program Description. TRUCK.ME LLC operates the TruckMe SMS/text messaging program (the “[SMS PROGRAM NAME]” program) to send you automated text messages related to your use of the Service. Messages may include, for example: service and repair case status updates, maintenance reminders, appointment and scheduling notifications, invoice and transaction alerts, and other operational and account-related alerts. This is a transactional and operational messaging program. We do not send marketing or promotional text messages through this program.
How You Opt In / Give Express Consent. Consent to receive SMS messages is given by a separate, affirmative opt-in action. Providing your mobile number for any other purpose does not, by itself, enroll you. You opt in by either:
- (a) checking the consent box — which is not pre-selected — presented when you register an account or submit a service request, which reads substantially as follows: “I agree to receive recurring automated text messages from TruckMe at the mobile number I provide, including service case updates, maintenance reminders, scheduling notifications, invoice and transaction alerts, and other operational and account-related messages. Message frequency varies. Message and data rates may apply. Reply STOP to cancel and HELP for help. Consent is not a condition of purchase.”; or
- (b) texting START to [SMS SHORT CODE OR NUMBER].
Each opt-in is captured and time-stamped. You represent that you are the subscriber or customary, authorized user of the mobile number you enroll and are authorized to receive messages at that number.
Enrolling Numbers of Drivers or Other Personnel. If you use the Service on behalf of a fleet or carrier and submit the mobile number of a driver or other individual, you represent that you have that individual’s authorization. Before enrolling that number, we may confirm the individual’s own consent — for example, by sending a one-time request asking the individual to reply START, or via a double opt-in link. An individual will not receive recurring messages until that individual has personally opted in.
Message Frequency. Message frequency varies and depends on your activity, your account, and the status of your service cases.
Message and Data Rates. Message and data rates may apply. Your mobile carrier’s standard messaging, data, and other charges may apply to each message sent or received. Please contact your wireless carrier for details about your plan.
Opt-Out Instructions. You may cancel SMS messages at any time by replying STOP — or END, CANCEL, UNSUBSCRIBE, or QUIT — to any message you receive from us. Reply STOP to unsubscribe / cancel. After you opt out, we may send a single confirmation message acknowledging your request, after which you will no longer receive SMS messages from the program. To opt back in, reply START. If you opt out, you may no longer receive certain operational or status notifications by SMS, though you may continue to use other features of the Service.
Help Instructions. For help or more information about the SMS program, reply HELP to any message you receive from us, or contact us at [SUPPORT EMAIL] or [SUPPORT PHONE]. Reply HELP for help.
Carrier Disclaimer. Wireless carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your wireless carrier and is not guaranteed. Supported carriers may change from time to time, and we are not responsible for any changes made by wireless carriers or for any resulting failure to deliver messages. We may modify or discontinue the SMS program, or any of its features, at any time without notice.
Consent Not a Condition of Purchase. Your consent to receive SMS messages is not a condition of purchasing any goods or services from us.
Privacy. Mobile Phone Numbers and SMS Consent Data. We do not sell, rent, or share mobile phone numbers or SMS opt-in or consent data with third parties or affiliates for their own marketing or promotional purposes. We may disclose mobile phone numbers and related messaging data to service providers solely as necessary to operate the TruckMe SMS program and provide the Service, including messaging and telecommunications providers, subject to applicable confidentiality and data-protection obligations.
7. Fees and Payment
Certain features of the Service, or the underlying maintenance, repair, parts, towing, or fuel-card transactions coordinated through the Service, may involve fees, charges, or costs. Any applicable fees, and the terms on which they are charged, will be described to you or agreed in a separate agreement or order. You are responsible for all charges incurred through your account, including charges by third-party providers and applicable taxes.
- Refunds. Except as required by applicable law or as expressly stated in an applicable order, all fees are non-refundable.
- Recurring Charges and Auto-Renewal. If any fee is charged on a subscription or recurring basis, the billing cycle, renewal terms, and cancellation method will be clearly and conspicuously disclosed to you at signup. Subscriptions renew automatically for successive periods unless cancelled before the renewal date as described at signup or by contacting [SUPPORT EMAIL]. You may cancel at any time to stop future renewals.
- Taxes. Fees are exclusive of taxes. You are responsible for all sales, use, and similar taxes, other than taxes on our net income.
- Late Payment. Overdue amounts may accrue interest at the lower of [1.5%] per month or the maximum rate permitted by law, and we may suspend the Service for non-payment.
Unless otherwise stated, amounts owed to third-party repair shops, service providers, or fuel-card networks are between you and those providers. We may facilitate invoicing and transaction handling as part of the Service, but we do not guarantee the pricing, quality, or performance of any third-party goods or services.
8. Third-Party Shops and Services (Disclaimer)
The Service coordinates and facilitates maintenance and repair services provided by independent third parties, including repair shops, mechanics, towing providers, parts suppliers, and fuel-card networks (“Third-Party Providers”). TruckMe does not perform repair or maintenance work and is not a party to the service relationship between you and any Third-Party Provider.
We do not employ, control, endorse, or guarantee any Third-Party Provider, and we make no representations or warranties regarding the quality, timeliness, legality, safety, pricing, or suitability of any goods or services provided by them. Any dispute, claim, or issue arising from services performed by, or transactions with, a Third-Party Provider is solely between you and that provider.
No Agency. Third-Party Providers are independent contractors. They are not employees, agents, partners, or joint venturers of TruckMe, and TruckMe has no authority to act for, and does not direct or control, any Third-Party Provider.
Assumption of Risk; Release. You engage Third-Party Providers at your own risk and are responsible for evaluating their qualifications and the work they perform. You assume all risk arising from goods and services provided by Third-Party Providers, including the risk of bodily injury, death, and property damage resulting from defective, incomplete, or negligent work. To the fullest extent permitted by applicable law, you hereby release and covenant not to sue TRUCK.ME LLC, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, demands, damages (including for bodily injury, death, and property damage), losses, and liabilities of every kind arising out of or connected with any goods or services provided by, or any act or omission of, any Third-Party Provider.
9. Carrier Responsibility for Safety and Regulatory Compliance
You, and the carrier or fleet on whose behalf you act, retain sole responsibility for compliance with all applicable safety and regulatory requirements — including those of the U.S. Department of Transportation (DOT) and the Federal Motor Carrier Safety Administration (FMCSA) — for the inspection, repair, and maintenance of commercial motor vehicles and for related recordkeeping (including 49 C.F.R. Part 396). Regardless of any coordination, scheduling, status update, reminder, or other information provided through the Service, you are solely responsible for determining that a vehicle is safe, roadworthy, and lawful to operate before it is returned to service. TruckMe does not inspect vehicles, perform repairs, or certify the roadworthiness, safety, or regulatory compliance of any vehicle.
10. User Content and Feedback
You may submit information and materials to the Service, including vehicle and fleet data, service requests, invoices, and contact information (“User Content”). You retain ownership of your User Content. You grant us a non-exclusive, worldwide, royalty-free license to host, use, reproduce, and process User Content solely as necessary to provide, maintain, and improve the Service and as described in our Privacy Policy. You represent and warrant that you have all rights necessary to submit your User Content and to grant this license, including the necessary rights and authorizations for any mobile number or personal information relating to another individual.
We may create and use de-identified and aggregated data derived from your use of the Service for any lawful business purpose, provided such data does not identify you or any individual, and we will not attempt to re-identify it.
If you provide suggestions, ideas, or other feedback about the Service (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate the Feedback without any obligation or compensation to you.
11. Intellectual Property
The Service, including its software, design, text, graphics, logos, trademarks (including the “TruckMe” and “CitiFuel” names and marks), and all related intellectual property, is owned by TRUCK.ME LLC or its licensors and is protected by U.S. and international intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. You may not copy, modify, distribute, sell, lease, or create derivative works from any part of the Service, or use our trademarks, without our prior written consent.
12. Disclaimer of Warranties
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR ANY MESSAGES SENT THROUGH IT WILL BE DELIVERED WITHOUT DELAY OR FAILURE. WE MAKE NO WARRANTY REGARDING ANY GOODS OR SERVICES PROVIDED BY THIRD-PARTY PROVIDERS.
13. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL TRUCK.ME LLC, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
Time Limitation. To the fullest extent permitted by applicable law, any claim or cause of action arising out of or relating to these Terms or the Service must be filed within ONE (1) YEAR after the claim or cause of action arose; otherwise, it is permanently barred.
14. Indemnification
You agree to indemnify, defend, and hold harmless TRUCK.ME LLC, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or the rights of any third party; (d) any mobile phone number you provide that you were not authorized to provide; or (e) your dealings or disputes with any Third-Party Provider.
We may, at our option, assume the exclusive defense and control of any matter subject to indemnification by you, at your expense, and you agree to cooperate with our defense of such claims. You may not settle any matter in a manner that imposes any obligation or liability on, or requires any admission by, TRUCK.ME LLC without our prior written consent. Your obligations under this Section survive termination of these Terms and are not limited by Section 13 (Limitation of Liability).
15. Termination
We may suspend or terminate your access to the Service, in whole or in part, at any time and for any reason, including if we believe you have violated these Terms, with or without notice. You may stop using the Service at any time. Termination does not relieve you of any obligation to pay fees or amounts accrued or due before the effective date of termination. Following termination, you may request export of your data within [30] days, after which we may delete or de-identify it in accordance with our Privacy Policy and applicable law. Upon termination, the rights and licenses granted to you will cease, and any provisions of these Terms that by their nature should survive termination — including, without limitation, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law — will survive.
16. Changes to These Terms
We may modify these Terms from time to time. For material changes, we will provide notice by email or in-app notice at least thirty (30) days before the changes take effect, where required by applicable law. We will revise the “Effective Date” above and post the updated Terms at https://truck.me/terms. Material changes do not apply retroactively to disputes arising before their effective date. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.
17. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-laws principles, except that the Federal Arbitration Act governs the interpretation and enforcement of Section 18 (Dispute Resolution; Binding Arbitration; Class Action Waiver).
18. Dispute Resolution; Binding Arbitration; Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT, TO HAVE A JURY TRIAL, AND TO PARTICIPATE IN A CLASS ACTION.
Informal Resolution. Before initiating arbitration, you and we agree to try to resolve any dispute informally. You must send a written notice of dispute to TRUCK.ME LLC at [SUPPORT EMAIL] or 7035 Phillips Hwy Ste 23, Jacksonville, FL 32216 describing the dispute and the relief sought. The parties will attempt in good faith to resolve the dispute for [60] days after notice. Completion of this informal-resolution process is a condition precedent to commencing arbitration.
Agreement to Arbitrate. If the dispute is not resolved, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration on an individual basis, administered by the American Arbitration Association (“AAA”) under its applicable arbitration rules. The arbitration will be seated in Duval County, Florida, and the Federal Arbitration Act governs this Section.
Delegation. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of it is void or voidable.
Class Action Waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims or preside over any form of class or representative proceeding.
Non-Severability of Class Action Waiver. If the Class Action Waiver above is found to be unenforceable as to a particular claim or request for relief, then that claim or request for relief (and only that claim or request) will be severed from arbitration and brought in a court of competent jurisdiction, and the remainder of this Section will continue to apply to all other claims.
Carve-Outs. Notwithstanding the foregoing, either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or other equitable relief in court to protect its intellectual property or confidential information.
30-Day Opt-Out. You may opt out of this arbitration agreement by sending written notice to [SUPPORT EMAIL] within 30 days after you first accept these Terms, stating your name and your intent to opt out. Opting out does not affect any other provision of these Terms.
Mass Arbitration. If 25 or more similar demands for arbitration are asserted against us by or with the assistance of the same or coordinated counsel, the demands will be administered in staged batches under the administrator’s mass-arbitration or supplementary rules, if any.
Arbitration Costs. Payment of filing, administration, and arbitrator fees will be governed by the administrator’s rules, subject to applicable law. Each party is otherwise responsible for its own attorneys’ fees, except where a statute or the arbitrator’s award provides otherwise.
Jury and Court Venue. To the extent any dispute is not subject to arbitration, you and we each waive any right to a trial by jury, and such dispute will be brought exclusively in the state or federal courts located in Florida, to whose personal jurisdiction you consent. Nothing in this Section limits any rights or remedies that cannot lawfully be waived under applicable federal or state law.
19. Miscellaneous
Entire Agreement; Severability; Waiver; Assignment. These Terms, together with the Privacy Policy and any other agreements expressly incorporated herein, constitute the entire agreement between you and us regarding the Service. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of that provision. You may not assign or transfer these Terms without our prior written consent; we may assign them freely.
Force Majeure. We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, labor disputes, telecommunications or network failures, carrier outages, governmental action, or the acts or omissions of third parties.
Independent Contractors. The parties are independent contractors. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and us.
No Third-Party Beneficiaries. These Terms do not confer any rights or remedies on any third party.
Notices. Legal notices to you may be provided by email to the address associated with your account or by posting within the Service, and are deemed received when sent or posted. Legal notices to us must be sent to TRUCK.ME LLC, 7035 Phillips Hwy Ste 23, Jacksonville, FL 32216, with a copy to [SUPPORT EMAIL].
Electronic Communications (E-SIGN Consent). You consent to receive these Terms, the Privacy Policy, and all related agreements, notices, disclosures, and communications electronically, and you agree that electronic delivery satisfies any legal requirement that such communications be in writing.
20. Contact Us
If you have any questions about these Terms or the Service, please contact us at:
TRUCK.ME LLC
7035 Phillips Hwy Ste 23, Jacksonville, FL 32216
Email: [SUPPORT EMAIL]
Phone: [SUPPORT PHONE]
Website: https://truck.me