Privacy Policy

Effective Date: August 24, 2026

This Privacy Policy explains how TRUCK.ME LLC, operating the TruckMe service under the CitiFuel brand (“TruckMe,” “we,” “us,” or “our”), collects, uses, discloses, and protects information in connection with the TruckMe maintenance and repair coordination service, including our application, website, messaging channels, and related services (collectively, the “Service”). By using the Service or providing your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Contact and identity information: your name, business or fleet name, job role (e.g., fleet owner, dispatcher, driver), email address, and postal or business address.
Mobile phone number and SMS consent data: your mobile phone number, your SMS opt-in status and consent records, and related metadata (such as the date, time, and method by which consent was given or withdrawn).
Account information: your login credentials and account preferences.
Service and operational data: information about your vehicles and fleet, maintenance and repair cases, service requests, appointment and scheduling details, repair shop and service provider information, invoices, and fuel-card transaction details that you submit or that are generated through your use of the Service.
Communications: the content of messages, requests, and support communications you exchange with us, including SMS/text messages and their delivery status.
Technical and usage information: device, log, and usage information such as IP address, device identifiers, application and browser type, and interactions with the Service, collected automatically when you use the Service.

Categories of Sources. We collect information (a) directly from you (for example, at registration or when you request or coordinate service); (b) automatically through your use of the Service (for example, device and usage data); and (c) from third parties involved in fulfilling your requests, such as repair shops, Third-Party Providers, and fuel-card networks.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, maintain, and improve the Service;
Create and manage your account and authenticate users;
Coordinate and facilitate maintenance and repair, including locating repair shops, scheduling and coordinating service, and tracking service cases;
Process and handle invoices and fuel-card transactions;
Send SMS/text-message notifications that you have consented to receive — such as service and case status updates, maintenance reminders, scheduling notifications, invoice and transaction alerts, and other operational and account-related alerts;
Manage SMS opt-in and opt-out requests and maintain records of consent;
Respond to your inquiries and provide customer support;
Detect, prevent, and address fraud, security issues, and technical problems; and
Comply with legal obligations and enforce our Terms & Conditions.

We use your mobile phone number and SMS consent data specifically to deliver the operational and transactional text messages described in the SMS / Text Messaging Program section of our Terms & Conditions and to honor your messaging preferences.

3. How We Share Information

We do not sell your personal information. We may share information only as follows:

Service providers: We may share information with trusted third-party vendors and service providers who perform services on our behalf — such as messaging and telecommunications providers (to deliver SMS messages), hosting and infrastructure providers, payment and transaction processors, and customer-support tools — solely to the extent necessary for them to perform those services and subject to appropriate confidentiality and data-protection obligations.
Repair shops and service providers: To coordinate the maintenance and repair you request, we may share relevant service and vehicle information with the repair shops and Third-Party Providers involved in fulfilling your request.
Legal and safety: We may disclose information where required to comply with applicable law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of TruckMe, our users, or others.
Business transfers: In connection with a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to this Privacy Policy.

Mobile Phone Numbers and SMS Consent Data. We do not sell, rent, or share mobile phone numbers or SMS opt-in or consent data with third parties or affiliates for their own marketing or promotional purposes. We may disclose mobile phone numbers and related messaging data to service providers solely as necessary to operate the TruckMe SMS program and provide the Service, including messaging and telecommunications providers, subject to applicable confidentiality and data-protection obligations. Mobile opt-in and SMS consent data are not sold or transferred to third parties or affiliates for their own marketing or promotional purposes.

4. Cookies and Tracking Technologies

We and our service providers use cookies and similar technologies (such as SDKs, pixels, and local storage) to operate and secure the Service, remember your preferences, and analyze usage. You can control cookies through your browser or device settings; disabling some cookies may affect functionality. We do not use cookies to sell your personal information or for cross-context behavioral advertising.

Do Not Track / Global Privacy Control. Some browsers offer “Do Not Track” (DNT) or Global Privacy Control (GPC) signals. Where required by law, we treat a GPC signal as a valid request to opt out of any “sale” or “sharing” of personal information for the browser or device from which it is sent.

5. De-Identified and Aggregated Data

We may create de-identified or aggregated data from the information we collect and use it for any lawful purpose, including to operate, analyze, and improve the Service. We maintain and use such data in de-identified form and will not attempt to re-identify it, except as permitted by law.

6. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect the information we collect against unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to provide the Service, to maintain records of SMS consent and opt-out requests, to comply with our legal, regulatory, tax, and accounting obligations, to resolve disputes, and to enforce our agreements. When information is no longer needed, we will delete or de-identify it in a manner consistent with applicable law.

8. Your Privacy Rights and Choices

The rights described below apply only to the extent provided by applicable law and may be subject to applicable exemptions, limitations, and verification requirements. Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to access, correct, update, or request deletion of your information, and to object to or restrict certain processing. To exercise these rights, contact us at [PRIVACY CONTACT EMAIL].

You may opt out of SMS messages at any time by replying STOP (or END, CANCEL, UNSUBSCRIBE, or QUIT) to any text message you receive from us, or obtain help by replying HELP or contacting us at [SUPPORT EMAIL] or [SUPPORT PHONE]. You may also update your contact preferences by contacting us. Please note that even if you opt out of SMS messages, we may still send you non-marketing communications necessary to administer your account or as otherwise permitted by law.

9. Your U.S. State Privacy Rights

Depending on your state of residence and the applicability of the relevant state privacy law to TruckMe and you, you may have additional rights under U.S. state privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), and comparable laws in Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and other states. These rights apply to personal information collected online and offline, including via phone and SMS, to the extent required by applicable law.

Your Rights. Subject to applicable law and verification, you may have the right to: (a) know and access the personal information we have collected; (b) correct inaccurate personal information; (c) delete personal information; (d) obtain a portable copy of your information; (e) opt out of the “sale” or “sharing” of personal information and of targeted or cross-context behavioral advertising; (f) limit the use of sensitive personal information; and (g) appeal a decision on your request. We will not discriminate against you for exercising these rights.

Notice at Collection (California). Where required by applicable law, this Notice at Collection is provided at or before the point at which personal information is collected. The categories of personal information we collect are described in Section 1 (identifiers and contact information; commercial and transaction information; internet or other network activity; geolocation data to the extent applicable; and professional or employment-related information such as job role). We collect this information from the sources described in Section 1, use it for the business and commercial purposes described in Section 2, and disclose it to the categories of recipients described in Section 3 (service providers; Third-Party Providers involved in fulfilling your request; and legal, regulatory, or safety recipients). We retain each category of personal information for the periods described in Section 7. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

Sensitive Personal Information. We do not use or disclose sensitive personal information for purposes that would require us to offer a right to limit under applicable law.

Submitting Requests. To exercise your rights, contact us at [PRIVACY CONTACT EMAIL] or [SUPPORT PHONE]. We will verify your request using information associated with your account and will respond within the timeframe required by law (for California, generally within 45 days, extendable as permitted). You may use an authorized agent to submit a request on your behalf, subject to verification of the agent’s authority to act for you.

10. Children’s Privacy

The Service is intended for business use by adults and is not directed to individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal information from a person under 18, we will take reasonable steps to delete it.

11. International Data Transfers

TruckMe primarily serves users in the United States, and your information is generally processed in the United States. Please be aware that certain back-office, support, or operational functions may be performed by our personnel or service providers located outside the United States, and your information may be transferred to, stored in, or accessed from jurisdictions outside the United States. Where such transfers occur, we take steps intended to ensure that your information receives an adequate level of protection consistent with applicable law and this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. For material changes, we will provide notice by email, in-app notice, or other appropriate means. When we do, we will revise the “Effective Date” above and post the updated Privacy Policy at https://truck.me/privacy. Changes are effective when posted. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions or requests regarding this Privacy Policy or our privacy practices, please contact us at:

TRUCK.ME LLC

7035 Phillips Hwy Ste 23, Jacksonville, FL 32216

Privacy Contact: [PRIVACY CONTACT EMAIL]

Support Email: [SUPPORT EMAIL]

Support Phone: [SUPPORT PHONE]

Website: https://truck.me